Returns, Shipping & Exchanges

Don’t love it? No problem! Returns and exchanges are easy. 

We stand behind our products with confidence. Our goal is to provide top quality products that will meet or exceed your expectations. If you are not satisfied with the quality of any product, we will make the necessary adjustments to ensure your total satisfaction. Understandably however, we cannot guarantee that all of our products will agree with your personal taste. Here are our policies for Returns and Exchanges:

Returns

If you are not satisfied with your purchase, follow these steps for a full refund:

1. Email us at inamunai@inamunai.com, within 14 days of receiving your purchase.
2. Give us the order number and the name of the product that you’d like to return. Please also let us know why you are returning, even if it’s minor- like it just wasn’t what you expected. We incorporate this feedback into our business. We are always striving to improve our customer service and communications.
3. We do charge a flat $6.50 for return shipping. This amount will be deducted from your final refund. We charge this small fee for shipping so we can keep our product prices reasonable and prevent frivolous returns. We hope you understand! 
4. Once we have received the product back in our warehouse, we will credit your account within 14 business days through the same payment method you used on your original purchase.

Exchanges

If you’d like to exchange a product, or receive store credit for it, we’re happy to do that.  Here is what you’ll need to do:

1. Email us at inamunai@inamunai.com.
2. Give us the order number and the name(s) of the product(s) you are sending back to us, and the product you’d like to exchange it for. If you’d like in store credit instead, just let us know. Please also let us know why you changed your mind, even if it’s minor. We incorporate this feedback into our business. 
3. We will email you a return shipping label that you can print at home and affix to the box of the product you are returning. Return shipping is free when you exchange or receive in-store credit. 
4. Once we receive the returned product back in our warehouse, we will send you your store credit, or your exchanged merchandise within 7 business days.

Shipping

U.S. Orders

All orders are typically processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification and tracking number via email as soon as your order ships. If your order is sent via standard shipping, expect it to arrive in approximately 4-7 business days in the U.S. You will also find your order details and tracking information on the Order History tab within the My Account section. All delivery times are based on average in-transit time and are not guaranteed.