Returns, Shipping & Exchanges
Don’t love it? No problem! Returns and exchanges are easy. We stand behind our products with confidence. Our goal is to provide top quality products that will meet or exceed your expectations. If you are not satisfied with the quality of any product, we will make the necessary adjustments to ensure your total satisfaction.
Understandably however, we cannot guarantee that all of our products will agree with your personal taste.
1. Email us at firstname.lastname@example.org, within 14 days of receiving your purchase.
2. Give us the order number and the name of the product that you’d like to return. Please also let us know why you are returning, even if it’s minor- for example, it just wasn’t what you expected. We incorporate this feedback into our business. We are always striving to improve our customer service and communication.
3. We do charge a flat $6.50 for return shipping. This amount will be deducted from your final refund. We charge this small fee for shipping so we can keep our product prices reasonable and prevent frivolous returns. We hope you understand!
4. Once we have received the product back in our warehouse, we will credit your account within 14 business days through the same payment method you used on your original purchase.